Policy
Your satisfaction matters to us. Every AKHAIA piece is handmade, and we will do everything we reasonably can to make sure you are happy with your order.
If something is not right — the wrong color, a defect, damage in transit, or the piece simply does not work for you — please contact us. We will work with you to find a fair solution, which may include a replacement, exchange, store credit, or refund, depending on the situation.
Email hello@akhaiastore.com within 14 days of delivery. Include your order details (piece name, color, and the date you paid or received it) and a short note about the issue. Please wait for our reply before shipping anything back.
Items should be unused and in original condition, with tags and packaging when applicable. Handmade leather will show natural marks and grain; those are not defects. Custom or made-to-order pieces may not be returnable except for a manufacturing defect or shipping damage.
Approved refunds are issued to the original payment method once we receive and inspect the return. Original shipping charges are generally non-refundable unless the return is due to our error or a defective item. Return shipping is the customer’s responsibility unless we ask you to send the piece back because of our mistake.
Write us anytime at hello@akhaiastore.com. We want you to love what you receive from AKHAIA.
